If you use postal delivery
If you have ordered your test kits using our free or Next Day Tracked delivery, then you do not need to be at home to collect your tests. Our delivery partner will leave the test kits in your letterbox/safe place if you are not at home. Our fulfilment partners will provide tracking details so you can manage your delivery.
If you use our courier service
If you have ordered PCR tests using our courier service, then you will need to be at home to receive the test. The courier will wait while you take the test, before taking it to the lab the same evening. If you have ordered rapid antigen/lateral flow (LFD) tests using our courier delivery service, then you do not need to be at home.